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Privacy Policy
- Privacy Policy
Introduction
At Web Fox Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect use and safeguard your data when you visit our website or use our services.
Lawful Basis for Processing Personal Data
At Web Fox Agency we only collect and process personal information when we have a lawful reason to do so under applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Depending on the circumstances we may process your personal information because:
- You have provided your consent.
- Processing is necessary to fulfil a contract or provide our services.
- We have a legal obligation to process certain information.
- Processing is necessary for our legitimate business interests provided those interests do not override your privacy rights.
We always aim to process personal information fairly transparently and responsibly.
How We Use Your Information
We use your information to:
- Provide and manage our services
- Respond to inquiries and support requests
- Improve our website and user experience
- Process payments and invoices
- Send important updates regarding projects or services
Information You Provide to Us
When you contact Web Fox Agency or request one of our services you may voluntarily provide personal information through our website email telephone or online forms.
This information may include:
- Full name
- Business name
- Email address
- Telephone number
- Company website
- Billing information
- Project requirements
- Marketing preferences
- Any additional information you choose to share with us
We only request information that is necessary to communicate with you or deliver the services you have requested.
Information Collected Automatically
Like most modern websites our website automatically collects certain technical information when you browse our pages.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral sources
- Website interactions
- Date and time of visits
This information helps us understand how visitors use our website so we can improve performance security and overall user experience
How We Use Your Personal Information
The information we collect is used solely for legitimate business purposes and to provide you with the highest quality service.
We may use your information to:
- Respond to enquiries
- Prepare quotations
- Deliver web development services
- Provide SEO services
- Manage ongoing projects
- Process invoices and payments
- Improve website functionality
- Monitor website performance
- Prevent fraud and security threats
- Comply with legal obligations
- Communicate important project updates
We do not sell or rent your personal information to third parties.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality analyse visitor behaviour and enhance your browsing experience.
Cookies help us:
- Remember user preferences
- Improve website performance
- Analyse website traffic
- Monitor website usage
- Enhance website security
- Improve future website development
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Sharing Personal Information
We only share personal information where it is necessary to deliver our services or comply with legal obligations.
Your information may be shared with trusted service providers including:
- Website hosting providers
- Payment processors
- Domain registrars
- Cloud storage providers
- Email service providers
- Analytics platforms
- Technical support providers
All third-party providers are expected to process personal information securely and in accordance with applicable data protection laws.
International Data Transfers
Some of our trusted third-party service providers may store or process personal information outside the United Kingdom.
Where international data transfers occur we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection legislation.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, accounting, or regulatory requirements.
The retention period depends on factors such as:
- Ongoing business relationships
- Legal obligations
- Accounting requirements
- Contractual obligations
- Dispute resolution
When personal information is no longer required we securely delete or anonymise it where appropriate
Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Restrict certain processing activities
- Object to processing
- Request data portability
- Withdraw consent where applicable
- Lodge a complaint with the relevant supervisory authority
We will respond to legitimate requests within the timeframes required by applicable law.
Children's Privacy
Our website and services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children under the applicable age required by law. If we become aware that such information has been collected unintentionally we will take appropriate steps to remove it promptly.
External Links
Our website may contain links to third-party websites for your convenience or reference.
Please note that we are not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
Any updates will be published on this page together with the revised effective date. We encourage visitors to review this page periodically to stay informed about how their personal information is collected used and protected.
Contacting Web Fox Agency
If you have any questions, concerns or requests regarding this Privacy Policy or the way we process your personal information please contact Web Fox Agency through our website.
We will make every reasonable effort to respond to your enquiry promptly and resolve any concerns relating to your privacy or personal data.
If you believe your data protection rights have not been respected, you may also have the right to contact the UK Information Commissioner’s Office (ICO).