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Refund Policy
- Refund Policy
Introduction
At Web Fox Agency, we strive to deliver high-quality web design and development services. Our refund policy is designed to ensure transparency and fairness.
Our Commitment to Fairness
At Web Fox Agency, we believe that transparency and fairness are essential to building long term relationships with our clients. Every website digital solution or optimisation campaign we deliver is tailored to the specific needs of each business. Because of the customised nature of our services, we encourage clients to review project proposals timelines and deliverables carefully before work begins.
Our Refund Policy has been created to explain when refunds may be available, when they may not apply and how refund requests are assessed. We aim to resolve every concern professionally and fairly while ensuring that both parties understand their responsibilities throughout the project.
Services Covered by This Refund Policy
This Refund Policy applies to services provided by Web Fox Agency including but not limited to:
- Business Website Development
- Custom Website Development
- eCommerce Website Development
- Shopify Store Design and Development
- LMS & Booking Website Solutions
- Search Engine Optimisation (SEO)
- Website Maintenance
- Website Redesign
- Landing Page Development
- Website Consultation
- Digital Strategy Services
Some third-party products or services purchased on your behalf may have separate refund policies which are determined by the respective provider.
Non-Refundable Cases
Refunds will not be provided for:
- Completed work or delivered services
- Change of mind after project approval
- Delays caused by lack of client communication or content
- Third-party service costs such as hosting, plugins, or domains
Project Deposits
Most projects require an initial deposit before development begins. The deposit allows us to allocate resources schedule your project, conduct research, and begin planning and design activities.
Once work has commenced the deposit is generally considered non-refundable because it covers time planning consultation and project preparation already completed.
If a project has not yet started and no work has been carried out refund requests may be considered based on the circumstances.
When You May Be Eligible for a Refund
Although every project is different refund requests may be considered in situations such as:
- The project has not yet started.
- A duplicate payment has been made.
- A payment has been processed incorrectly.
- We are unable to provide the agreed service due to circumstances within our control.
- Both parties mutually agree to cancel the project before any substantial work has been completed.
Every request is reviewed individually to ensure a fair outcome for both the client and Web Fox Agency.
Partial Refunds
Some projects involve multiple stages including planning design development testing and launch. If work has already been completed before cancellation a full refund may not be possible.
Depending on the project stage, a partial refund may be considered after taking into account:
- Time invested
- Completed milestones
- Approved designs
- Development work carried out
- Purchased resources
- Administrative costs
Where appropriate we will provide a clear explanation of how any refund amount has been calculated.
Non-Refundable Services
Certain products and services cannot be refunded because they involve completed work customised development or costs paid to third parties.
Refunds are generally not available for:
- Completed website design work
- Completed website development
- Approved website designs
- Completed SEO work
- Website audits already delivered
- Custom programming
- Consultation services
- Website maintenance already provided
- Graphic design work
- Content creation services
- Emergency support work
Once these services have been delivered they represent professional time and expertise that cannot be recovered.
Third-Party Costs
Many website projects require third-party services that are purchased specifically for your project.
These may include:
- Domain names
- Website hosting
- Premium themes
- Premium plugins
- Software licences
- SSL certificates
- Email hosting
- Payment gateway fees
- API subscriptions
- Stock photography
Because these products are supplied by external providers, they are generally non refundable once purchased.
Any refund relating to third-party products will depend entirely on the policies of the respective provider.
Client Responsibilities
At Web Fox Agency we believe that transparency and fairness are essential to building long term relationships with our clients. Every website digital solution or optimisation campaign we deliver is tailored to the specific needs of each business. Because of the customised nature of our services we encourage clients to review project proposals timelines and deliverables carefully before work begins.
Our Refund Policy has been created to explain when refunds may be available when they may not apply and how refund requests are assessed. We aim to resolve every concern professionally and fairly while ensuring that both parties understand their responsibilities throughout the project.
Project Cancellation
Clients may request cancellation of a project at any stage.
Where cancellation occurs before work has begun refunds may be considered.
Where work has already started completed stages of the project may be invoiced before any remaining balance is assessed.
If a project remains inactive for an extended period due to a lack of client communication we reserve the right to close the project after reasonable attempts to make contact.
Refund Request Process
If you believe you are entitled to a refund we encourage you to contact us as soon as possible.
To help us assess your request please provide:
- Your name
- Project reference
- Invoice number
- Date of payment
- Reason for the refund request
- Supporting documentation where applicable
Our team will review your request carefully and respond within a reasonable timeframe.
Payment Processing
Where a refund is approved payment will normally be returned using the original payment method whenever possible.
Refund processing times may vary depending on:
- Payment provider
- Bank processing times
- Payment method used
- Currency conversion requirements
Any fees charged by payment processors or financial institutions may not be refundable.
Exceptional Circumstances
We understand that unexpected situations can occur.
Where exceptional circumstances arise, we may review refund requests outside the standard policy. These situations will be considered individually and assessed fairly based on the available information.
Granting an exception in one case does not create an obligation to do so in future cases
Changes to This Refund Policy
Web Fox Agency may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Any updates will be published on this page and the revised version will take effect from the date it is posted.
We encourage clients to review this page periodically to remain informed about our current refund procedures.
Contact Web Fox Agency
If you have any questions regarding this Refund Policy or wish to discuss a payment or refund request, please contact Web Fox Agency through our website.
Our team is committed to resolving concerns professionally, transparently and as quickly as possible. We value every client relationship and will always aim to reach a fair and reasonable outcome whenever possible.