Terms & Conditions
- Terms & Conditions
Introduction
By using the Web Fox Agency website or services, you agree to comply with the following terms and conditions.
Scope of These Terms
These Terms & Conditions govern your access to and use of the Web Fox Agency website along with any services we provide including Website Design Web Development Custom Website Development eCommerce Website Development Shopify Store Development Search Engine Optimisation (SEO) website maintenance, and related digital services.
By accessing our website or engaging our services you acknowledge that you have read understood and agreed to these Terms & Conditions. If you do not agree with any part of these terms you should discontinue using our website and services.
Project Quotations and Agreements
Every project begins with a discussion of your business requirements objectives and preferred timeline. Any quotation or proposal provided by Web Fox Agency is based on the information available at the time.
Project quotations may include:
- Scope of work
- Deliverables
- Estimated timeline
- Payment schedule
- Number of revisions
- Included features
- Optional services
If the project scope changes after work has commenced, additional costs and revised delivery schedules may apply. Any changes will be discussed and agreed upon before additional work begins.
Project Timelines
We always aim to deliver projects within the agreed timeframe. However project completion depends on timely communication and the provision of required materials by the client.
Project timelines may be affected by:
- Delayed client feedback
- Late content submission
- Additional feature requests
- Third-party service delays
- Hosting or domain-related issues
- Payment delays
Where reasonable revised delivery schedules will be communicated promptly.
Client Content
Clients remain responsible for providing all necessary content required for the completion of their project.
This may include:
- Company information
- Images
- Videos
- Branding materials
- Product information
- Logos
- Written content
- Legal policies
Clients confirm that they have the necessary rights permissions, or licences to use any materials supplied to Web Fox Agency.
We are not responsible for copyright infringement resulting from materials provided by
Payment Terms
Payment schedules are agreed before work begins.
Depending on the project payments may be divided into stages including:
- Initial deposit
- Development milestone payments
- Final payment before project completion
Ownership of completed work remains with Web Fox Agency until all outstanding invoices have been paid in full.
Late payments may result in:
- Delayed project delivery
- Suspension of work
- Temporary suspension of website services where applicable
- Additional administrative charges where permitted by law
Refund Policy
Because every website and digital service is tailored to individual client requirements refunds are assessed on a case by case basis.
Once design or development work has commence completed work represents time expertise and resources that cannot generally be recovered.
Where appropriate partial refunds may be considered depending on:
- Work completed
- Project stage
- Contractual agreements
- Applicable consumer protection laws
Confidentiality
We respect the confidentiality of all client information.
Any confidential business information shared during the course of a project will be treated responsibly and will not be disclosed to third parties unless:
- Required by law
- Necessary to complete the agreed services
- Authorised by the client
Likewise clients agree not to distribute confidential proposals pricing structures development processes or proprietary information belonging to Web Fox Agency without prior written permission.
Intellectual Property Rights
Unless otherwise agreed in writing intellectual property ownership is transferred to the client after all outstanding payments have been received.
This generally includes:
- Website design
- Custom development
- Website content supplied by the client
- Project deliverables
However Web Fox Agency retains ownership of:
- Internal development methodologies
- Proprietary tools
- Reusable code libraries
- Development frameworks
- General expertise and processes
We also reserve the right to display completed projects within our portfolio unless confidentiality has been agreed in writing.
Acceptable Website Use
Visitors agree not to misuse our website or engage in activities that could negatively affect its operation.
Prohibited activities include:
- Attempting unauthorised access
- Introducing malicious software
- Copying website content without permission
- Disrupting website functionality
- Conducting fraudulent activity
- Violating applicable laws
Any misuse may result in restricted access and, where appropriate, legal action.
Disclaimer
The information published on our website is provided for general informational purposes only.
While we aim to ensure all content is accurate and up to date we make no warranties regarding:
- Completeness
- Accuracy
- Reliability
- Availability
- Suitability
Visitors use the information available on our website at their own discretion.
Force Majeure
Web Fox Agency shall not be held responsible for delays or failure to perform contractual obligations where such delays are caused by circumstances beyond our reasonable control.
Examples include:
- Natural disasters
- Severe weather
- Internet outages
- Cybersecurity incidents
- Government restrictions
- Industrial disputes
- Power failures
- Public emergencies
Where possible affected clients will be informed promptly and reasonable efforts will be made to minimise disruption.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales unless otherwise required by applicable legislation.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the courts of England and Wales unless mandatory consumer protection laws provide otherwise.
Changes to Our Services
As technology evolves we may update improve modify or discontinue certain services without prior notice.
We reserve the right to:
- Improve website functionality
- Update service offerings
- Modify pricing
- Enhance development processes
- Introduce new technologies
These updates are intended to improve the quality of our services and customer experience.
Contact Web Fox Agency
If you have any questions regarding these Terms & Conditions or require clarification about our services, project agreements, or legal policies please contact Web Fox Agency through our website.
We are committed to maintaining transparent communication and will do our best to respond to all enquiries promptly and professionally.